How can we help you today?
Whether you're looking for personal cover, need help with a claim, or want to explore business partnerships, we're here for you. Our team across South Africa is ready to help individuals and businesses alike.
Frequently Asked Questions
Find quick answers to common questions about our policies, claims process, and support services before reaching out.
How do I report a claim?expand_more
Contact your dedicated portfolio manager directly, or call our head office at +27 31 301 1192. Our claims team will guide you through the process and keep you updated every step of the way.
What insurance companies do you work with?expand_more
We partner with over 30 leading South African insurers including Liberty, Sanlam, Discovery, Old Mutual, Momentum, Hollard, and more. This allows us to shop around and find the best cover and rates for your specific needs.
Do I get a dedicated person to help me?expand_more
Yes! Every client gets a dedicated portfolio manager who knows your policies inside out. You're not passed around between call centres, you'll have a real person who knows your name and your needs.
What areas do you cover?expand_more
We have offices across South Africa: Musgrave (head office), Durban CBD, Pietermaritzburg, Pretoria, and Boksburg. Wherever you are in SA, we can help.
Is Metrosure a registered financial services provider?expand_more
Yes, Metrosure Insurance Brokers (Pty) Ltd is an Authorised Financial Service Provider regulated by the FSCA. Our FSP number is 47089.
How can my business partner with Metrosure?expand_more
We partner with retail stores across South Africa to facilitate in-store insurance sales. We deploy trained staff, handle all compliance and regulatory requirements, and share revenue with our partners. Since 2013, we've created over 5,000 jobs through these partnerships. Visit our Partners page or contact us to learn more.
Do you offer corporate or group insurance?expand_more
Yes, we arrange comprehensive corporate insurance solutions including group life cover, employee benefits packages, and business insurance through leading SA insurers. Our team creates tailored solutions for organisations of all sizes. Request a quote or contact us for a consultation.
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